General Dynamics C4 Systems
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Newton,
North Carolina
14488
General Dynamics SATCOM Technologies is positioned to provide solutions for global satellite and wireless communications requirements. Our VertexRSI, Gabriel and Prodelin brands are the market leaders for base station and earth station communications products and services, VSAT antennas and antenna systems, and wireless backhaul products. We offer an exciting range of new communications products and services backed by the same high quality and expertise you've come to rely on.
Responsible for direct communication with assigned regional accounts via phone, faxes, mail or e-mail. Responds to customers within 24 hours. Proactively manages regional accounts.
Enters orders, provides quotations, issues RMAs/Credits as well as following set policies and procedures for all internal processes.
Occasional customer visits.
Solicits sale of new or additional products.
To perform the job successfully, an individual should demonstrate the following competencies:
Collects and researches data skillfully/accurately and resolves problems in a timely manner while providing customer feedback to improve service. Incorporates innovative approaches and ideas in decision making.
Manages difficult or emotional customer situations. Reacts well under pressure in situtaions with frequent changes, delays, competing demands or unexpected events.
Displays willingness to make sound and accurate decisions. Takes calculated risks to accomplish goals and takes responsibility for own actions.
Writes clearly and informatively while providing attention to detail.
Uses time efficiently by prioritizing and planning work activities and setting goals and objectives.
Works well in group problem-solving situations. Remains open to others' ideas and tries new things. Demonstrates group presentation skills and participates in meetings.
Is consistently at work and on time. Arrives at meetings and appointments on time.
Asks for and offers help when needed.
This position is with General Dynamics SATCOM Technologies, Inc., which is a wholly owned subsidiary of General Dynamics Government Systems, Inc., but which operationally reports into General Dynamics C4 Systems, Inc. Benefit packages and policies of General Dynamics SATCOM Technologies, Inc. may vary from those available at General Dynamics C4 Systems, Inc. IDSI is an Equal Opportunity Employer/Affirmative Action employer. We welcome and encourage diversity in our workforce. You must be a U.S. citizen or legally authorized to work in the USA in order to work for our company. EOE/AA M/F/D/V
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Experience with JDE is preferred.
Customer Serivice Experience is required.
Newton, NC
Newton, North Carolina
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