General Dynamics C4 Systems
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Sunrise,
FL
General Dynamics Itronix, part of General Dynamics C4 Systems, is a leading developer of wireless, rugged computing solutions for industrial, commercial, military and government customers. We offer a full range of field computing systems including laptops, ultra mobile notebook PCs and tablet PCs. We differentiate ourselves from the competition via our innovative technology, custom engineered solutions, superior implementation capabilities and customer support services.
Acquire and maintain current knowledge of relevant product offerings and support processes in order to provide technically accurate solutions to customer
Attend training sessions and workshops for this position
Participate in team projects and enhance the quality of efficiency of Customer Care Center services
Assist in special project-related issues as needed
Develop business and technical trouble-shooting skills
Effective verbal and written communication skills and knowledge of Microsoft Office Suite Interpersonal and flexibility skills
Effective organizational and time management skills
Awareness of General Dynamic's policies, processes and procedures that apply to Customer Care Ability to organize information into logical order Basic data entry skills
Good listening skills
Ability to read and follow instructions
Ability to protect confidential and sensitive information
Provide follow up for customer inquiries
Responsiveness, attuned to customer needs
Basic knowledge of department system with ability to query basic information
Applicant must be a US Citizen.
Sunrise, FL
Sunrise, Florida
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